Frequently Asked Questions
What is your typical production experience in this industry?
We have been active in the field of home improvement and tile manufacturing for more than 15 years, ensuring professional quality and expertise.
What are the available payment terms for orders?
Our standard payment term is 30% as a deposit via T/T, with the remaining 70% balance due via T/T or L/C prior to shipment.
What is the Minimum Order Quantity (MOQ)?
The MOQ generally ranges from 600 to 5000 square meters, depending on the specific tile design and stock availability.
How long does delivery usually take?
If the items are in stock, we can deliver within 7 days. For new production, delivery typically takes 20-25 days after receiving the deposit.
What should I do if I receive damaged or incorrect goods?
Please check packages immediately upon receipt. If you find quality issues or shortages, send us photos of the defective items, and we will arrange a replacement or refund accordingly.
Are your tiles suitable for both wall and floor use?
Yes, our porcelain and ceramic tiles are designed for versatile applications, including floors and walls in living rooms, bathrooms, kitchens, and dining areas.