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Frequently Asked Questions
Can I get a sample?
Yes, we can provide samples. We believe you will appreciate the quality and it will help start our long-term cooperation.
Can you provide a product catalog?
Sure, we can provide a complete catalog and recommend suitable products based on your specific needs.
What are your payment terms?
For standard orders, we accept a 30% T/T deposit to start, with the remaining 70% balance paid before the B/L copy. Small orders require 100% deposit before shipment.
Do you support OEM/ODM services?
Yes, we have our own factory and support full OEM/ODM services. You can send us your details and drawings for customization.
What is the typical lead time?
Generally, production takes around 21-30 days after receiving the deposit. If your schedule is urgent, please let us know and we will try our best to accommodate.
How do you ensure product quality?
Every tile undergoes strict quality control inspections for dimension, surface finish, and water absorption to ensure AAA grade standards before packaging.