❓FAQ
Q: What is the typical delivery time for the goods?
A: If stocks are available, we can deliver goods within 7 days. If no stocks are currently held, it would typically be 15-25 days after receiving the deposit.
Q: What are your standard payment terms?
A: Our standard payment terms are 30% T/T as a deposit, and the remaining 70% balance via T/T or L/C before shipment.
Q: Can you provide international certificates such as SASO?
A: Yes, we are highly experienced in dealing with CIQ, SASO, BV, SGS, SNI, and SONCAP certificates for various international markets.
Q: What are the main features of your polished glazed tiles?
A: Our tiles feature a smooth, high-gloss finish, acid-resistance, thermal insulation, and an antibacterial surface with high stain resistance.
Q: What should I do if I receive damaged or wrong products?
A: Please check packages upon receipt. If you encounter quality problems or incorrect quantities, please contact us immediately with photos of the items, and we will arrange for a replacement or refund.
Q: Are different sizes available for the same marble design?
A: Yes, our designs can be produced in various formats including 600x1200mm, 800x800mm, 750x1500mm, and 800x1600mm based on your requirements.