❓ Frequently Asked Questions
Are you a manufacturer or trading company?
We are a professional manufacturer with production bases located in China and Malaysia, specializing in high-quality porcelain and rustic tiles.
Why should we choose your porcelain tiles?
We offer years of export experience, top-grade quality, unbeatable pricing, and exceptional service. Our products are packed in very strong carton boxes and plywood pallets to ensure safety during transit.
What is the typical lead time for orders?
For our regular stock products, we can arrange shipment immediately. For custom or bulk production, the delivery time is generally between 15 to 20 days.
What are your standard payment terms?
Our standard payment terms are by T/T, requiring a 30% deposit upfront and the remaining 70% balance before delivery. L/C is also available.
What is the Minimum Order Quantity (MOQ)?
We support low MOQ requests for regular stock. For mixing orders, the standard requirement is typically one container.
Do you provide OEM and ODM services?
Yes, both OEM and ODM services are available to meet your specific project requirements and custom design needs.
Rock Stone
