Are you a factory or a trading company?
A: We are a certified manufacturer with 13 years of experience in building waterproofing industry, equipped with advanced production lines and a superior R&D team.
What is the Minimum Order Quantity (MOQ)?
A: Standard MOQ is 1 kg, but we offer flexible options for sample orders to meet your specific needs.
Can you provide customized products?
A: Yes! We support OEM/ODM services, including logo printing and packaging design. Share your requirements for a tailored solution.
What shipping methods do you offer?
A: We ship by sea, air, or express (DHL, FedEx). We handle export formalities and provide door-to-door service if required.
How long is the production and delivery time?
A: Standard products take 3-4 days for production plus 4-5 days for shipping. Custom orders may require more than 15 days.
What if I receive defective products?
A: Please contact us within 3 days with photo or video proof. We will arrange a reshipment or refund immediately under Trade Assurance.
Rock Stone
