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Frequently Asked Questions
What are your payment terms?
We usually accept T/T or L/C at sight.
What is the estimated delivery time?
Generally, we arrange shipment within 7-15 days after receiving the deposit.
How is the product packaged for shipping?
Standard packaging includes carton boxes and wooden pallets. We can also accommodate special packaging requirements if needed.
What documents do you provide for the shipment?
Typically, we provide the Commercial Invoice, Packing List, and Bill of Lading. Please inform us if your market has specific document requirements.
Do you support product customization?
Yes, we support customization for sizes and surface finishes to meet specific project requirements.
What is the minimum order quantity (MOQ)?
The standard MOQ for our tiles is typically greater than 200-300 square meters depending on the specific model.
Rock Stone
