Frequently Asked Questions
Q1: Can you handle OEM orders?
Yes, we specialize in OEM services. We can provide packaging design or manufacture cartons according to your specific requirements.
Q2: What is the Minimum Order Quantity (MOQ)?
Generally, the MOQ is one 20-foot container. Please contact us with your preferred thickness for more precise details.
Q3: What is the typical lead time?
Orders are typically processed and ready for dispatch within 20-25 working days after confirmation.
Q4: What payment terms do you accept?
We primarily work with T/T (Telegraphic Transfer) and L/C (Letter of Credit).
Q5: Are free samples available?
Yes, we offer free samples. Once you confirm the desired sample details, we will arrange the shipment to you.
Q6: Can we visit the production facility?
You are welcome to visit. Please confirm your schedule in advance so we can arrange a guided tour.
Rock Stone
